Kimberly Grabham
07 November 2025, 1:00 AM

Council is conducting a follow-up program to address instances of unmetered water use throughout the region. The initiative aims to support accurate water usage recording, encourage responsible consumption and ensure fairness in billing and cost recovery for all residents.
As the designated water service provider for the Shire, Council has responsibility for ensuring the lawful and equitable use of the local water supply. Unmetered water use occurs when water is accessed without an operational meter or without Council approval, and this is considered unauthorised use that may be treated as water theft under relevant legislation.
Council has emphasised that unauthorised water use places an unfair burden on the broader community and compromises the integrity of the Shire's water management systems. Such practices can result in increased costs for other ratepayers who are paying their fair share for water services.
The Council has stated it is taking this matter seriously and will be working to resolve any identified issues. Residents and property owners who have questions or require further information about the program are encouraged to contact Council on (03) 5020 1300 or email [email protected].
Council thanked residents for their cooperation and support in helping to manage the Shire's shared water resources responsibly and equitably.
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